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FOR LICENCE RENEWAL AND ROAD TAX RENEWAL, YOU CAN STILL GO TO A POST OFFICE

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HOW EMBARRASSING! MySikap still isn’t quite working!

Whatever they meant by naming the new system MySikap, it is turning out to be closer to MySiakap, as in My Ikan Siakap. To call someone or something “fish” in Cantonese is to say, “Embarrassing”.

MySikap is turning out to be an embarrassment for the JPJ!

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All of January, the counters will be opened from 8am to 5pm on Saturday.

Star

Sunday January 5, 2014 MYT 7:26:00 AM

JPJ: Exploit extended hours

by yuen meikeng

The JPJ office in Petaling Jaya yesterday. JPJ offices nationwide will be open on Saturdays until the end of this month.

PETALING JAYA: The Road Transport Department (JPJ) has advised the public to settle transactions during its extra operating hours on Saturdays to escape long queues on weekdays.

A JPJ spokesman said only a small number had taken advantage of the extra working day for JPJ branches.

“Perhaps, this is because not many are aware of our extra opening hours whenever we decide to extend them.

“Unless it is urgent, I urge everyone to settle their transactions on Saturdays because we are normally filled to the brim on weekdays,” he said here yesterday.

JPJ: Exploit extended hours

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Star

Saturday December 28, 2013 MYT 7:48:14 AM

MySikap system yet to fully resolve technical difficulties

by josephine jalleh

Motorists waiting for their turn at the Batu Uban Road Transport Department.

GEORGE TOWN: It has been five months since the MySikap system by the Road Transport Department (JPJ) encountered difficulties. Until yesterday, little had changed.

It was designed to handle a myriad issues relating to road transport matters, but due to a problem reportedly caused by a small-capacity server, it could not meet the deluge of users.
…

Designed to replace the older Sikap system, the upgrade saw an initial rollout on July 25 and July 26, though it went through a foul-up and had to be fine-tuned before Nov 1.

Problems that surfaced included slow retrieval of its database, errors when inputting data, slow loading and registration errors.

On Nov 25, the system was reportedly still not stabilised, causing thousands of people to wait for days to renew their official motoring particulars.

Nothing has since changed after acting Transport Minister Datuk Seri Hishammuddin Tun Hussein reportedly said more adjustments were needed.

MySikap system yet to fully resolve technical difficulties

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MySikap

It replaces was supposed to replace the current Sikap system. It allows was meant to allow users to handle transactions on voluntary/fixed vehicle ownership transfers anytime, anywhere.

First, both the registered owner of the vehicle and the new owner must come to an RTD counter and apply for an online ID.

After that, they only need to activate the ID by logging in within 14 days of registration, then they can handle transactions online.

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WHY AREN’T WE SURPRISED?

Acting Transport Minister Hishamuddin Hussein said the main issue with the MySikap is the weakness of its main frame computer.

Free Malaysia Today

MySikap: Hisham ‘hopes’ to find solutions

Acting Transport Minister Hishamuddin Hussein said the main issue with the MySikap is the weakness of its main frame computer.

KUALA LUMPUR: A special body will be set up to scrutinise the problems and weaknesses of the new Road Transport Department’s (JPJ) computerised system, known as MySikap which was launched on Nov 1.

Acting Transport Minister Hishammuddin Tun Hussein said the body, which would comprise computer experts from computer-related companies, including IBM Malaysia, would look into all problems and weaknesses of MySikap before they were discussed at the National Economic Council meeting chaired by Prime Minister Najib Tun Razak.

“They will take one or two weeks to look into the matter and I hope they will find medium-term and long-term solutions to the problems.

MySikap: Hisham ‘hopes’ to find solutions

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Star
Thursday November 28, 2013 MYT 9:23:31 PM

JPJ offices nationwide to open this Friday, Saturday following transistion to MySikap system

JPJ offices nationwide to open this Friday, Saturday following transistion to MySikap system

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Star

Monday November 25, 2013 MYT 7:10:32 AM

JPJ: System was flawless during pilot tests in two states

PETALING JAYA: The MySikap system worked flawlessly during its pilot test in two states before its nationwide rollout on Nov 1, says the Road Transport Department (JPJ).

According to JPJ director-general Datuk Ismail Ahmad, both pilot tests in Perlis and Malacca went smoothly, but when it ran the system beginning this month, “it got stuck”.

Ismail maintained that there was nothing wrong with MySikap’s core components, though he admitted that there were parts of it that needed to be fine-tuned

JPJ: System was flawless during pilot tests in two states

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Star

Monday November 25, 2013 MYT 7:13:12 AM

Much ado over JPJ glitches

Long, long wait: People waiting for hours to renew their driving licence and road tax when there was a system slowdown at the JPJ office in Petaling Jaya in August.

PETALING JAYA: Consumers and car dealers are fed up with the technical glitches plaguing the Road Transport Department’s (JPJ) MySikap system.

The system upgrade, which was rolled out on Nov 1, has still not stabilised and caused thousands of people to wait for days to renew their driving licence and road tax and to register cars.

A car dealer, who wanted to be known as A.S. Lee, said customers were accusing dealers like him of delaying their new car registrations on purpose.
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Federation of Motor & Credit Companies Association of Malaysia (FMCCAM) president Datuk Tony Khor suggested that JPJ use the previous Sikap system until things normalised.
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Malaysian Automotive Association (MAA) president Datuk Aishah Ahmad said that while JPJ-related transactions had improved in the past few days, there were still delays.

Much ado over JPJ glitches

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THEY PROMISED TO RESOLVE ALL PROBLEMS BY FRIDAY, 22 NOVEMBER.

NO, THEY COULDN’T KEEP THEIR PROMISE! Be patient and they’ll get it fixed next year, which is about 5-6 weeks away.

Star

Sunday November 24, 2013 MYT 12:05:27 PM

MySikap system to be fully restored by year end, says RTD DG

KUALA LUMPUR: The Road Transport Department’s (RTD) new computer system, MySIKAP, which has been experiencing problems due to a computer glitch, is expected to be fully restored by the end of the year.

RTD director-general, Datuk Ismail Ahmad said the system’s capability was very slow, resulting in the department having to take measures to re-stabilise the system.

“The RTD has increased its capability from 415mips (Million Instructions Per Second) to 1,112mips. This week, the system is starting to stabilise, although the department is still not satisfied with the speed,” he told a media conference after surveying the system at the Federal Territory RTD Sunday.

He advised the public to be patient and said the department targets increase online services by up to 85% by 2015.

MySikap system to be fully restored by year end, says RTD DG

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NST

KUALA LUMPUR: A visit to the Wangsa Maju Road Transport Department (RTD) branch today revealed the MySikap system was offline despite reassurances that the system was doing ‘better’.

RTD Director-General Datuk Ismail Ahmad  said that while the system was back to 85 per cent running capacity, some transactions were still not functioning.

“We are still having problems with the licensing transactions but it would be up and running by Friday.

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The Malay Mail

Like This Page · Yesterday · Edited

Malay Mail: RTD D-G has assured mySikap will run smoothly by next month but expect more delays in the coming days if you plan to enter into any transaction involving the Road Transport Department (RTD).

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Free Malaysia Today

JPJ’s MySikap needs attitude change

MySikap failed within two weeks, bringing the nation to a juxtaposition of incompetence laced with corruption and grandeur government transformation plans.

The Malaysian government has once again failed miserably in implementing a robust, reliable, accurate and fast system in the Road Transport Department (JPJ). The MySikap web portal has crushed and left thousands of users in a quandary.

Apparently the MySikap has the capacity to handle up to 1,000 different types of transactions. Now that is definitely a very optimistic goal.

And the unacceptable lame reason given by the JPJ director general (DG) is that the server was under- capacity, thus it cannot cope up with the sudden surge of users. This excuse just does not pacify the anger and anguish vehicle owners have today.

Why were not all parameters and specifications analysed, mitigated and computed well ahead before rolling out an already failed system?

This brings us to question in the methodology applied and implied in procuring the entire MySikap system that in essence never could take-off the ground. The DG and acting minister of transport, Hishammuddin Hussein should take full responsibility of the system failure and resign with immediate effect.
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MySikap failure warrants indepth investigations by the police, Malaysian Anti-Corruption Commission (MACC) and the Auditor-General. No stone must be left unturned.

Brushing it off as a mere under capacity server that compels the JPJ to purchase a new and bigger server does not fit as answers to the issue at hand. There is for sure more to what meets the eye.
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Najib talks and that too a lot more than required about various schemes and performance indexes; but let us see if he dares enough to take the MySikap failure to another step.

It is Najib who has to look into the “Sikap” or attitude of his men first before launching MySikap, again.

Narinder Singh is a FMT team member.

Read more: JPJ’s MySikap needs attitude change

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SYSTEM ERRORS: It can’t cope with huge number of users!
1 The primary problem faced by MySikap is a slow server, which nearly crashed.
2 All RTD branches have been directed to open seven days a week until the problems have been resolved.

NST

13 November 2013| last updated at 11:26PM

RTD’s MySikap web portal breaks down

SYSTEM ERRORS: It can’t cope with huge number of users, says D-G

BARELY two weeks into its implementation, the Road Transport Department’s MySikap portal has encountered problems coping with the tremendous load capacity of users attempting to use the system.

This has resulted in technical glitches affecting millions of users, prompting director-general of RTD Datuk Seri Ismail Ahmad to describe it as a darurat (emergency) situation.

Ismail said the system, which was implemented nationwide on Nov 1, had attracted 1,000 complaints so far and the RTD was handling it as best as it could.

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She stressed that the new system is much better and actually a more convenient method for the public as the system allows users to handle their required transaction anywhere and anytime.

“The public will get used to the new system. It requires some time.

Free Malaysia Today

JPJ: Give us time to sort out MySikap

The Road Transport Department has asked the public to be patient until it fully implements its new computer system.

PETALING JAYA: The Road Transport Department (JPJ) has asked the public to be more patient with their newly implemented computer system – ‘MySikap’ – as their staff are not well versed and competent with the new system as yet.

FMT yesterday reported that the public were experiencing long delays at the Department’s counters due to the new system.  JPJ customers had complained that they had to wait for several hours just to get their driving licenses and road tax renewed.

A JPJ spokesperson, contacted by FMT, said the Department’s staff were undergoing a learning process and the public should give them some time without putting pressure on them.

“Give us some time to learn and we promise to give prompt service.” she said.
…

She however, rubbished claims that the system was unstable and very slow.

“There is no problem with the system but our staff are not hands on with system yet. Just give them a little more time to master the system,” she said.

JPJ: Give us time to sort out MySikap

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Free Malaysia Today

New system causes long queues at JPJ branches

There were long queues outside JPJ branches with people waiting to renew their road-tax and driving licences because of a new online system.

PETALING JAYA: The new Road Transport Department (JPJ) online system implemented on Nov 1 for the renewal of road-tax, driving licence and vehicle registration has not gone down well with the public.

Previously, people could renew their road tax and driving licence at post offices but not any more under the new system called mySikap.

The system also allows users to handle transactions on vehicle ownership anytime and anywhere after the registered owner and buyer had gone to an RTD counter to apply for an online ID.

FMT visited a few JPJ branches and saw long queues on the road due to the slow system.

Taxi driver Roslan Ibrahim, 36, said he had to wait for seven hours just to renew his road-tax.

“This is the first time I am encountering this kind of problem. The whole day is wasted and there goes my one-day business.

“This system is a hassle and inconvenient,” he said.

Car dealer Jeffry Mislan, 37, said previously he could change the name in the road-tax on behalf of the owner.

“Now the owner has to come with him to change the name,” he said.

He said JPJ should reconsider their decision because it was troublesome for many.

New system causes long queues at JPJ branches

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MySinchew.com

KLSCDCCA: Old system should temporarily replace unstable my SIKAP

Translated by SOONG PHUI JEE
Sin Chew Daily

PETALING JAYA, Nov 5 (Sin Chew Daily) – The new computer system “my SIKAP” recently introduced by the Road Transport Department Malaysia (JPJ) is fairly a good measure but if the new system is not stable yet, the JPJ should temporarily replace it with the old system to solve problems like slow processing and paralysis, said Kuala Lumpur and Selangor Car Dealers and Credit Companies Association (KLSCDCCA) president Khoo Kah Jin.

He told the Sin Chew Daily that the new computer system was fully implemented since 1 November. It provides various services through the JPJ website, including road tax renewal, driving licence renewal, vehicle registration and so on.

He pointed out that the association had recently received complaints from some members, saying that computer system failures in some JPJ branches had interrupted the JPJ’s services.
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An anonymous runner said that since my SIKAP was implemented, their businesses have been greatly affected.

“However, there are still many problems and since the JPJ had not coordinated with PUSPAKOM, many car owners were unable to get their vehicle inspected and complete the ownership transfer procedures within the restricted time period,” he said.

He explained that some car owners must first go through PUSPSKOM inspections before moving on to the ownership transfer procedures but some times, they have to wait for a few days when the inspection time slots are fully booked. If the procedures must be completed within seven days, how are the car owners going to do it?

He said that car owners must complete the ownership transfer procedures within seven days or the sellers and purchasers must personally go to the JPJ to proceed to the procedures.

Under the new system, all car owners who wish to sell their cars must apply for an account together with the purchasers through a biometric fingerprint-based system, activate the online account and complete the procedures online within seven days.

http://www.mysinchew.com/node/93518

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NST

31 October 2013| last updated at 10:47PM

RTD to implement ‘mySIKAP’ system from tomorrow

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