Unauthorised Use of Credit or Debit Card
Unauthorised Use of Credit or Debit Card is a transaction involving the charging of expenses/purchase of goods and services without the consent of the cardholder. Such transactions may occur as a consequence of credit or debit cards that are lost, stolen, not received, issued on a fraudulent application, counterfeit or other fraudulent conditions as defined by the credit or debit card issuer.
Fraudsters are no longer just using SMS to elicit contact with unwary members of the public in an effort to extract personal banking information for unlawful purposes.
How it’s done?
- Victim receives SMS or telephone call: Requesting victim to confirm a credit card transaction for the purchase of goods or services purportedly charged to the victim’s credit card.
- When victim calls the telephone number provided in the SMS, the fraudsters identify themselves as agents of a commercial bank, and again, ask the victim to confirm whether the credit card transaction had taken place.
- When victim informs the fraudster that he has no such credit card or transaction, the fraudster will start to sound concerned and will advise victim to lodge a report with Bank Negara Malaysia’s “Unit Kad Kredit Palsu”, or with the commercial bank’s “credit card management department”. The fraudster will provide the victim with the telephone number for the “Unit Kad Kredit Palsu”.
- When victim calls the telephone number provided, they are greeted by a automated voice message which identifies the company as Bank Negara Malaysia, and the call will then be answered by someone claiming to be a Bank Negara Malaysia officer. This officer will request for information relating to the victim’s banking and credit card accounts under the pretence of lodging a complaint on behalf of the victim.
- The fraudsters now have sufficient information to illegally transfer funds out of the victim’s bank account or to conduct illegal transactions through the victim’s credit card account.
How to Protect Yourself?
- Do not respond to SMS or call from unknown person asking for your credit/debit card details.
- If someone claiming to be from your card service provider calls you and asks you to confirm the security numbers on the back of the card (the last three digits on the back of the card), you should end the call immediately
- Be sceptical – Bank Negara Malaysia officer will never call you to ask for your credit/debit card or banking particulars; and
- In case an arrangement has been made, keep copies of all the communication records and documentation
How to Report?
You can report directly to Bank Negara Malaysia via the following communication channels:
Call: 1-300-88-5465 (1-300-88-LINK)
Fax: 03-2174 1515
SMS to 15888: BNM TANYA [your report / query]
Debit card fraud
What is fraud?
Fraud occurs when there is a criminal intention to deceive someone or an entity to gain something of value, such as money, power, authority and materials.
Anyone is a potential target and scammers love to prey on those who are ignorant, gullible or greedy.
Skimming is an electronic method of capturing a victim’s personal information used by identity thieves. It is a small device that scans a debit card and stores the information contained in the magnetic strip. The stolen data stored in the magnetic strip of a cloned card may later be used to effect transactions.
Skimming can take place during a legitimate transaction at a merchant and can occur easily in a restaurant if your card is taken away while the bill is being settled.
E.g.: If your waiter/waitress is a skimming identity thief,
- He/she can steal your debit card data using a hand-held electronic device
- Within seconds, your debit card information is captured and can be sold or used by other criminals
A scammer contacts the victim on a pretext of being a Bank officer checking on a default payment and usually attempts to trick you into giving out personal information such as your bank account numbers, passwords and debit card numbers. Most victims unknowingly assume that the calls are from regulators and respond to avoid embarrassment or as a result of supposed warnings given by the “officer”.
Also known as ‘phishing’, its purpose is for personal gain or to damage another individual through email. Phishing scams are typically fraudulent email messages appearing to come from legitimate enterprises, usually directing you to a spoofed website or otherwise get you to divulge private information. The content of the email typically attempts to inflict a sense of urgency and panic in order to trick customers into revealing confidential information on a fake website/popup.
An SMS scam usually involves phone messages initiated by a scammer to trick victims into believing that they have won a contest/reward to lead them into compromising their banking information and/or create an internet banking facility without the victim even realising it.
Avoid being a victim
Keep yourself secured from fraud by following the tips below:
- Ensure that your debit card is kept in a secured place at all times and immediately notify HSBC for any lost or stolen cards
- Do not leave your debit card unattended in public areas and/or inside your car/locker to avoid theft
- Do not respond to an unauthorised person asking for your debit card details via SMS, phone calls or emails
- It is unusual for anyone claiming to be a Bank Negara Malaysia officer to call, check and ask for your debit card details. If this occurs, end the call immediately
- Should you receive SMS transaction alerts on any unauthorized transactions, notify HSBC immediately
- Remember to retrieve your debit card after performing transactions at any self-service machines e.g. ATM, self-service petrol pump stations and any retail outlets
- Do not disclose your debit card details and PIN to another person or third party
- Do not write PIN details on your debit card or keep your PIN details near your debit card
- Avoid using easily identified numbers like the last six digits of your IC, telephone numbers, driving license number or birth date as your PIN
- Do not permit another person or third party to use your debit card or perform any transactions on your behalf
- Always adhere to the Terms & Conditions for the use of your HSBC Visa Debit Card
Here’s What to do if You’re the Victim of Credit Card Fraud
by Desiree Nair
If you’ve ever gone through the misfortune of seeing an unauthorized charge on your credit card statement, you’ll know just how nerve-wracking the situation can be. When faced with this scenario, take a swift action to limit your liabilities and secure your credit card from further unapproved charges.
Is it Really Fraud?
The first thing to do when you notice an unusual transaction on your credit card statement/bill is to identify if the charge is really fraudulent to begin with. Consider that certain purchases you have made may be billed under an unrecognized biller.
This is often the case with online purchases, where charges may not be credited under the website you shopped with, but rather its company name. For instance, purchases from Lazada, the online shopping website, will appear on your bill as ‘Ecart Services’.
What you should do every time you buy online is print or download the receipt. This way you can cross reference and verify the details of your payment when your statement arrives.
At other times, there may be a hold on your card for an unfamiliar amount, sometimes due to bookings for hotel rooms or car rentals. If you use your card at a self-service pump in a petrol station for instance, there will be a pre-authorisation or temporary hold of RM200 charged to your card.
Finding a transaction like this on your bill may be worrying if you have not made a purchase in that amount. But rest assured, pre-authorised holds are usually reversed within three to four business days. Nevertheless, if you are uncertain about any charge on your bill, contact your bank immediately.
You’ve Found a Suspicious Charge, Now What?
What do you do if there really is an unauthorised transaction on your statement? Just follow these tips and try not to freak out!
- Don’t procrastinate, call your bank immediately and find out about the details of the charges.
- File a police report if you find that your card is lost, stolen, or if your PIN has been compromised. Contact your bank and cancel the card immediately (note that they might charge for replacements).
- Next, fill out a charge dispute form; it is usually found on your bank’s official website or at any of its branches. Submit the completed form along with your police report and other supporting documents (e.g. receipts, transaction slips, etc.).
- Remember to keep a copy of your reports and receipts to support your claims.
Note that according to Bank Negara’s Credit Card Guidelines, if your card was lost or stolen, your maximum liability should be RM250. This is provided of course that the cardholder has not acted fraudulently and informs the bank as soon as possible.
How to Avoid Credit Card Fraud
Credit card fraud can happen to anyone, so it’s best to be mindful of your transactions, keep a close eye on your credit card and make these tips a habit:
- Sign up for online statements and check them regularly; once or twice a week, as well as before your auto debit date or bill payment due date.
- Don’t lend your credit card to anyone and don’t share your PIN or other card information.
- Make sure you cut up and destroy all expired credit cards.
- Avoid using a public computer or public Wi-Fi network to sign into your bank account or shop online.
- Have your card issuer’s contact information ready so you can immediately report any credit card theft or loss cases.
- Check your charge slip to ensure all payment details are accurate.
Last But Not Least
When handing over your cards to a cashier, pay attention to how he or she handles your card. See that they don’t take a picture of the card or run it through a second terminal. Also, check that the card they return is actually your own and not a fake.
Now you know what to do in case of credit card fraud and how to protect yourself as well! If you are looking for a credit card that is both secure and rewarding, do check out our comparison page for help finding a card that ticks all your boxes!