National Breakfast Day at McDonald’s Singapore: No dogs allowed! Not even a guide dog for the blind.

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UNINTENDED CONSEQUENCES!

*Foul language on the air costs broadcaster S$6,300!

PHOTO: THE NEW PAPER

http://singaporeseen.stomp.com.sg/singaporeseen/this-urban-jungle/mda-fines-mediacorp-for-djs-use-of-derogatory-word-against-blind-woman

Remember this report?

Singaporean guide dog owner ‘refused’ service at McDonald’s

Singaporean guide dog owner Cassandra Chiu said that she and a friend were “refused” service at McDonald’s on Monday amid the retail chain’s island-wide free breakfast promotion.

Here is a report on what happened later.

YAHOO! NEWS SINGAPORE

MDA fines MediaCorp $6,300 after DJ uses offensive word on visually-impaired woman

The Media Development Authority (MDA) on Wednesday fined state broadcaster MediaCorp $6,300 after one of its deejays used an offensive word on-air against a visually-impaired woman.

On 20 March this year, Class95FM DJ Joe Augustin of the Morning Express, who was hosting the daily show with colleague Glenn Ong, used the word “a-hole” to describe Cassandra Chiu, a visually-impaired woman best known for owning Esme, the guide dog.

According to a report by The New Paper, Augustin and Ong got into a heated discussion on-air over the incident, with Augustin calling Chiu an “a-hole” for complaining, saying that she constantly posts “inflammatory remarks” that visually-impaired people were being discriminated against and denied McMuffins at McDonald’s. Responding to that, Ong reportedly retorted that Augustin was an “a**hole” for using the word on Chiu.

Augustin and Ong reprised the incident on the next day’s “Morning Express” show by holding an on-air straw poll on the appropriateness of using the term, and Augustin repeated the word again.

In a statement released on Wednesday, the MDA said that its investigation showed that the use of the term “a-hole” contravenes the Free-to-air Radio Programme Code, and imposed a fine for the breach.

https://sg.news.yahoo.com/mda-fines-mediacorp–6-300-after-dj-uses-swear-word-on-visually-impaired-woman-090944671.html

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McDonald’s National Breakfast Day is meant for people, and people alone.

dogs

No dogs allowed! You can’t come in with your dog, miss!

NOT EVEN WHEN YOU’RE A VISUALLY IMPAIRED PERSON WITH YOUR GUIDE DOG!

YAHOO! NEWS SINGAPORE

National Breakfast Day sees long queues at fast food joint

McDonald’s popular National Breakfast Day promotion saw snaking queues at outlets islandwide on Monday morning. Instead of Hello Kitty soft toys, people lined up for over 100,000 free Egg McMuffins. For the first time too, the fast food joint will be serving breakfast until 6pm.

Additionally, the fast food giant is partnering Tampines North Grassroots Organisation to provide 1,000 free Egg McMuffins for needy families within the constituency. The families will be receiving the vouchers for redemption from Monday.

Snaking queues for free Egg McMuffins outside a McDonald's outlet in Singapore.

http://sg.news.yahoo.com/photos/national-breakfast-day-sees-long-queues-at-fast-food-joints-slideshow/snaking-queues-for-free-egg-mcmuffins-outside-a-mcdonald-s-outlet-in-singapore-photo-1395017924655.html

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McDonald's popular National Breakfast Day promotion saw snaking queues at outlets islandwide on Monday, 17 March.

dogs

muchaboutmelbourne.com

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On FREE egg McMuffins Day, Cassandra Chiu was asked to leave as she had a dog with her.

“I told the guy, ‘You’re jumping to conclusions — I wasn’t even going to sit down or have any Egg McMuffins for free,” she said. “I just wanted to buy some hash browns and coffee and get on the road!’”

YAHOO! NEWS SINGAPORE

Singaporean guide dog owner ‘refused’ service at McDonald’s

Cassandra and Esme the guide dog walking to her office. Since she got Esme, Cassandra is free to walk at her naturally brisk pace, unlike when she was using a white cane to navigate herself.

Yahoo Newsroom – Cassandra and Esme the guide dog walking to her office. Since she got Esme, Cassandra is free to walk at her naturally brisk pace, unlike when she was using a white cane to navigate herself

Singaporean guide dog owner Cassandra Chiu said that she and a friend were “refused” service at McDonald’s on Monday amid the retail chain’s island-wide free breakfast promotion.

Chiu, who is visually-impaired and is best known for being one of the first in Singapore to own and use a guide dog, told Yahoo Singapore she was told by the store manager of a McDonald’s outlet in Jurong Park that she could not be served as the store was crowded and they were giving away egg McMuffins for free.

Chiu recounted that after she and her friend stepped out of a car and entered the restaurant at 9:20am, she stood at the McCafe section while her friend read out the cakes that were available in the glass display. Moments later, they heard counter staff shouting that dogs were not allowed inside.

“I tried to explain that it was a guide dog, it wasn’t a pet,” she said, adding that they moved toward the counter to queue to place their order. “But my girlfriend was quite upset being shouted at that way, and so she asked to speak to the manager to ask for an explanation.”

Chiu said the manager was friendly and apologetic enough, saying sorry to them on behalf of his staff. “My girlfriend actually wanted the staff to apologise for behaving that way, and the manager insisted there was no need, he was apologising on behalf of them, but anyway they won’t be able to serve us today; they’re very very crowded, it’s a free giveaway or something like that for egg McMuffins, and if I were to come back any other time they would serve us.”

http://sg.news.yahoo.com/singaporean-guide-dog-owner–refused–service-at-mcdonald-s-095407167.html

Hi everyone,

We want to share about an incident that occurred today in one of our stores. You may have read comments online about a customer who visited us earlier today with her guide dog. One of our crew mistook the dog for a pet and advised her that no pets are allowed. Upon learning of this, the manager in charge of the restaurant immediately apologised and offered to assist the customer with her order.

We would like to clarify that McDonald’s welcomes guide dogs at our premises, and we have a standing policy to that effect. The comments of this particular crew member in no way represent our stand as a company and we sincerely apologise for any inconvenience this incident may have caused.

We will definitely counsel the staff member involved and reinforce our guidelines on assisting customers with guide dogs. This incident has also reminded us that many of our crew members may be unfamiliar with the distinction between a Guide Dog and a pet, and we are actively exploring ways to further educate our staff on this.

…..

mmm

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1 Response to National Breakfast Day at McDonald’s Singapore: No dogs allowed! Not even a guide dog for the blind.

  1. Pingback: All my Posts on Singapore | weehingthong

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