Passports: Immigration Dept revamps its system next year

SORRY BUT WE DON’T ACCEPT  CASH! We’re the Immigration Department. We want to cut corruption.

The public will have the option of making online payments or paying by bank draft and maybe through vending machines located at Immigration offices.

What about credit or debit cards?


Saturday February 28, 2015 MYT 2:02:00 PM

Immigration Dept introduces new system to cut corruption

PETALING JAYA: The Immigration Department is putting an end to cash transactions at its counters by the end of the year.

The move is among its measures to be more client-friendly, to eradicate corruption and strengthen the integrity of the department.

Immigration director-general Datuk Mustafa Ibrahim (pic) said all cash payments would be replaced with online payments.

Among the categories that involve cash transactions currently are getting a foreign worker’s permit, passport – new and renewals, visa, expatriate pass, PR pass, border pass and a student pass.

Allegations of people slipping extra notes in with the actual fee for the transaction have been around for some time.

Mustafa admitted that the department had a problem with a lack of integrity but likened it to a few bad apples spoiling the whole bunch.

When he took over the helm of the department on Nov 17 last year, Mustafa had said that focusing on integrity was among the six main strategies for the improvement of services.

Mustafa said once an online payment system was implemented, it would be more convenient for the public because they would not have to crowd at the counters or be at its office early to get a number, and it would prevent the public from being cheated by agents or middlemen.


JPJ’s MySikap: FAIL!


Always, the rakyat suffers.



Thursday December 19, 2013 MYT 8:45:49 AM

System revamp to cut queues for passports

Cutting the line: People waiting for their turn at the passport counters of the Immigration department in Putrajaya.

Cutting the line: People waiting for their turn at the passport counters of the Immigration department in Putrajaya.

PETALING JAYA: The days of lining up for a number and queueing up to renew your passport may soon be over. Everything can be done online under an extensive revamp of the Im­­migration Department’s My Im­­migration System.

The revamp, to be implemented by next year, promises to cut the crowds at Immigration counters, making the holiday rush for passports a thing of the past.

Immigration director-general Datuk Alias Ahmad said the online passport renewal would allow citizens to collect the travel document at any of the department’s branches nationwide after it had been processed online and paid for via credit card.

They can even collect it at the KL International Airport before proceeding to check in for their flight.

System revamp to cut queues for passports

From 1 March 2013
1. No photograph needed: the immigration dept will take your photo FREE.
2. This applies to new passport applications, renewals or replacements.

Passport applicants need not provide photos from March 1, says Zahid…/passport-applicants-neednot-…

Dec 10, 2013 – Passport applicants need not provide photos from March 1, says Zahid year, Malaysians applying for new passports, replacement passports and need not have their photograph to be attached to their application forms.



Tuesday July 30, 2013 MYT 11:49:02 AM

It takes nearly 72 hours to get a new polycarbonate passport now

PUTRAJAYA: Applicants for the new Malaysian polycarbonate passport need to wait for up to 72 hours to get the document, as the Immigration Department tries to resolve glitches involving its production.

Director-general Datuk Alias Ahmad, who disclosed this, said the department was facing teething problems following the installation of new printing equipment required to produce the documents at its offices nationwide.

He said the new passport, issued since last month, featured a biodata page made from polycarbonate.

“If there are no problems, this passport can be produced using the new equipment within an hour. However, it may take up to three days if a problem arises with the system or if the number of applications at any one time is overwhelming,” he told The Star.

Alias was responding to complain ts of delays in the issuance of the new passport, with m any applicants frustrated with the long queues at Immigration offices.

Long wait for passport applicants in Malaysia after slowdown in system

The Star/Asia News Network | Tue, Nov 19 2013

– See more at:

The Government had announced the move to issue the upgraded passports in October last year as the use of polycarbonate for the biodata page in passports had been adopted in many countries to enhance quality and security of the documents.

The department began installing the new equipment at its offices in the middle of April.

It takes nearly 72 hours to get a new polycarbonate passport now


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1 Response to Passports: Immigration Dept revamps its system next year

  1. Pingback: Your Malaysian Passport | weehingthong

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