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Video: Chilis 1 Utama Horrible Experience
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Published on Aug 24, 2014
Venue of Incident: Chilis’s 1 Utama Kuala Lumpur Malaysia
Date of Incident: 24th August 2014
Manager’s Name: Ms. Rozi
An unacceptable behavior of Chili’s 1 Utama manager to chase a family out from the restaurant just because the father (a disabled person) was eating food from outside.
Earlier the menu was browsed and nothing suitable found for their father’s dietary requirements. The family end up ordered main courses for all of the other members and the son went outside just to pack food only for the father. They also spend on appetizers and lot of drinks from Chili’s.
Just because of one food for the sick disabled man from outside, the manager said ‘We will not serve you the ordered food, please leave the restaurant’.
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The Rakyat Post
Annoyed diner accepts Chili’s explanation
A screen grab of the YouTube video of a Chili’s customer addressing other patrons in the restaurant.
KUALA LUMPUR, Aug 25, 2014:
A video of a diner venting his anger on a famous chain restaurant for its “no outside food allowed” policy is slowly making the rounds in cyberspace.
In the 1 minute 17 second video, an unidentified man in a red shirt is seen addressing fellow patrons claiming that he and his family were asked to leave a Chili’s outlet in One Utama for bringing in outside food for his disabled father.
This, he said, was despite ordering several dishes, including appetisers from the outlet.
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Chili’s Malaysia area director Nicholas Ngai told The Rakyat Post that the matter had been resolved after calling the said customer and explaining their stand on the matter.
The restaurant, he said, prioritised food safety issues.
“The customer accepted our explanation.”
When asked why no leeway was given to the customer’s father as the man was sick, Ngai said exceptions could be made if a customer were to furnish a doctor’s letter as evidence.
Ngai, however, said the outlet was willing to accommodate the customer if the food he requested could be prepared by its kitchen.
The “no-outside-food” rule, however, would not apply to food for infants.
http://www.therakyatpost.com/news/2014/08/25/annoyed-diner-accepts-chilis-explanation/
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weehingthong 
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