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PETRONAS Brands ‏@Petronasbrands 7h7 hours ago

Daftar sekarang untuk menebus Payung Edisi Terhad. Sila layari http://www.mymesra.com.my/daftar  untuk maklumat lanjut.

Register from 1 – 15 October 2014 to redeem the Limited Edition Umbrellas

Dear valued customers,
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Due to overwhelming response, the redemption period for the “Own Free Limited Edition Umbrellas When You Spend At PETRONAS Stations” promotion has been EXTENDED!
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If you have collected 10 stamps by 15 September 2014, please register at your preferred PETRONAS station for umbrella redemption. Registrations are open from 1 – 15 October 2014.
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You will be contacted once your umbrella is ready for collection.
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Thank you for your continuous support.
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Step-by-step guide to redeem your umbrella

 

Ensure you have collected 10 stamps before 15 September 2014.

Register between 1 – 15 October 2014 at your preferred PETRONAS station for umbrella redemption.

Fill up the registration form with your contact details and ensure the PETRONAS station stamps your redemption card.

Wait for our call to collect your umbrella.

Collect your umbrella from your preferred PETRONAS station within 14 days from our call.
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• PETRONAS Brands ‏@Petronasbrands Sep 26

  Good news coming up soon! Stay tuned… pic.twitter.com/R3ghHuVFh9

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PETRONAS Brands ‏@Petronasbrands 11h

Nantikan pengumuman selanjutnya daripada kami. pic.twitter.com/WxJDkiwXwy

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PETRONAS UMBRELLA PROMOTION

The promotion, which runs from July 20 to Sept 15, requires customers to collect 10 fuel purchase receipts in order to redeem a special umbrella.

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NO UMBRELLA LEFT!

Click on the link for the video:

https://www.facebook.com/video.php?v=762291857164341&set=vb.574034739323388&type=2&theater

00:15

华人网

老兄换不到雨伞发飙了！！！

打油收集盖章换取雨伞，据很多网友投诉，当你收集满盖章后要换取时，员工会告诉你 “Habis Stock” 。

See Translation

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And so i got my petronas umbrella,hahah,how bout u?

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@HamizanDaniel2 for every rm20 refill, get 1 stamp. To get the umbrella, we need 10 stamps. So, thats what i meant it worth rm200. Heheh

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H|R ‏@haidarafarah

PAYUNG PETRONAS ♡ harga rm200 okay. Hahah pic.twitter.com/FTRk7GEfU3

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PETRONAS IS RIGHT BUT STILL WRONG!

Petronas can remain stubborn, insisting that it is a limited edition umbrella, that it is offered in a first come first served basis, and that it ran out of stocks due to the overwhelming response.

Petronas would be right on all counts.

However, what may have sounded like a good public relations masterpiece is turning into a national disaster.

People are saying things like: staff took all the umbrellas, there were no umbrellas to begin with, too few were produced, petrol stations gave it to their few favourite customers, and so on.

Are these things true? Does it matter? People believe in these rumours, unsubstantiated though they are, and that is what counts.

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Published on Aug 14, 2014

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harun al-fayed ‏@halfa8 2h

Umbrella umbrage grips Petronas customers: http://bit.ly/1sMsytk  “Limited Edition Katanya, UmboTakRela Tunggu lg” pic.twitter.com/2Gbkzohsnk

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@Petronasbrands ur umbrella very difficult to get. If not so much stock. Don say as a gift. I went so much petronas station.

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Norman Goh ‏@imnormgoh Aug 27

Heard about Petronas‘ umbrella giveaway complaints via social media. Do you have such experiences with the stations telling you ‘no stock’?
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Grace Laing ‏@GraceSuling Aug 26

I witnessed a man shouting at a few Petronas staff because the infamous umbrella that’s always out of stock.
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Followed by Nik Nazmi

Alyp Lee ‏@alyplee Aug 25

@Petronasbrands please re stock the petronas umbrella!!! your promotion is still on going!!!! Date end of collection is 30th September 2014!
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OMGperrylicious ‏@OMGPerrylicious Aug 25

I stopped collecting receipts for ‘Petronas Umbrella Contest’ since i felt that they’re cheating on us. @Petronasbrands
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khairilhusni ‏@khairilhusni Aug 25

Dear Valued Customer. The Petronas limited edition umbrella is available for collection. Kindly be informed we… http://fb.me/3cO6upWPP

Khairil Husni

August 25 at 5:12pm ·

Dear Valued Customer. The Petronas limited edition umbrella is available for collection. Kindly be informed we can only give 1 umbrella. Please collect the umbrella within 2 days if not we will release the umbrella to our next customer. Thank you for your patience. – Petronas xxxx (lokasi dirahsiakan).
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HamzaH AbdullaH ‏@RHamzahAbdullah Aug 24

Attention : If you’re petronas customers those waiting for redeem an umbrella ,please understand the situation that it is limited things. Tq
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Amat ‏@ahmadmisbahmj Aug 24

Try your luck if u can get hold of this umbrella..i been all malaysia..out of stock?petronas lied pic.twitter.com/b0o9UEiQh6

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vshasha ‏@vshasha Aug 6

Sure to get d Umbrella? No stocks at many Petronas stations!! pic.twitter.com/n2O4qWuz0i

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One upset customer found a creative outlet for his frustration by producing a parody video of his experience of being told that the umbrellas are out of stock at no less than five Petronas stations.

The two-minute video was spliced with footage of 1980’s heartthrob Faizal Hussein riding a motorcycle with a rucksack and sleeping bag on his bag from cult movie ‘Gila-gila Remaja’.

Renamed ‘Gila-gila Payung’ (Crazy over umbrellas), the video has received more than 6,000 views on YouTube.

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pK ‏@kuabt 2h

Umbrella umbrage grips Petronas customers http://shar.es/11WQfp  via @malaysiakini yeah where is mine eh! still waiting

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Malaysiakini

11:59AM Aug 29, 2014

Umbrella umbrage grips Petronas customers

The promotion, which runs from July 20 to Sept 15, requires customers to collect 10 fuel purchase receipts in order to redeem a special umbrella.

Checks found that Petronas’ Facebook page was also flooded with comments on the missing umbrellas.

The customers are also crying foul over the ‘first-come first-served’ clause which they claim was not stated when the promotion started in July.

One customer, Fadzullah S Medar, said he believes the umbrellas never existed.

“Consumers have been tricked by Petronas… The promotional item does not exist,” he wrote on the page.

Another customer, Lucas Xian Loong, said that Petronas should have put the umbrellas on sale instead.

“Your umbrellas are as precious as gold. It’s better for you to put a price on them and sell them, if you’re so scared of losing money (by giving away) the umbrellas,” he said.

“Great, Petronas!” he wrote, cynically.

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