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TWO TOP TWEETS!
Top Tweet
Simon Thong Don Quijote spanish restaurant wins the battle against arun ratnaa but we hope he hasn’t lost the war. http://weehingthong.wordpress.com/2014/02/03/facebook-war-between-singapore-restaurant-and-customer/ … …
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Facebook ‘war’: arun ratnaa vs don quijote spanish restaurant http://weehingthong.wordpress.com/2014/02/03/facebook-war-between-singapore-restaurant-and-customer/ …
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Restaurant owner wins the battle but we hope he hasn’t lost the war.
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YAHOO! NEWS SINGAPORE
Internet rallies behind Singapore restaurant owner over email spat with customer
By Jeanette Tan | Yahoo Newsroom
Despite a Dempsey Road restaurant owner’s “internet victory” over a potential customer who published an email from him that contained the f-bomb, the latter still feels its use was uncalled for.
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‘A bit low’ to insinuate racism
In a follow-up post to the initial response on Don Quijote’s page, Lim said he felt “humbled and grateful” to see fans of the restaurant speaking up in support of him and his restaurant’s service.
“We are also thankful that a vast majority of all of you have also looked beyond what was meant to be a direct and private response from me that was meant for just one person to see, but he (Arun) chose to try to ‘do me in’ by gathering a public mob against me, which has since unfortunately for him, backfired,” he wrote.
“This was never meant to be a popular vote on who should’ve said what and who shouldn’t have said what.. Whatever has been said and done, is exactly just that and that should be the end of it,” he concluded, adding that he will be removing posts and threads about the incident by the end of Tuesday.
Asked about the post Lim had made, Arun said he felt it was “a bit low” of Lim to insinuate that he was being racist. “I mean I’m half Chinese and half Indian, and I look Filipino; are you really going to say that I’m racist?” he asked, pointing out at the same time that he is Singaporean.
On Lim taking issue with him sending his email from his corporate account, Arun stressed that what he said was “by no means representative” of the restaurant he works at, adding that it should not have mattered, because “it’s merely me as a consumer noticing something”.
Yahoo Singapore has written to Lim to seek further comment.
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THE TWO SIDES IN THIS FACEBOOK ‘WAR’
*The restaurant is Don Quijote Spanish Restaurant at Dempsey Road, Singapore.
Don Quijote Spanish Restaurant
*The disgruntled ‘customer’ is Arun Ratnaa.
Don Quijote Spanish Restaurant shared Arun Ratnaa‘s photo.
1 HOW IT BEGAN
Mr Arun Ratnaa, 28, had written an email to Mr Ken Lim, the owner of Don Quijote Spanish Restaurant at Dempsey Road, on Saturday, after he and a group of friends were supposedly turned away at the door even though the restaurant was “far from full,” he said.
2 THIS WAS THE REPLY
3 HE WROTE A REPLY TO THAT REPLY
“In eight words, who the fuck do you think you are?”We are constantly complaining about the lack of service culture in Singapore and attribute it to a general lack of staff in the industry. Sure, the lack of staff is one reason – less staff, lower standards of service. We’re in an industry wide crunch and everyone’s trying their best to cope. So Mr Ken, I do understand where you’re coming from. What better way to save time on service recovery then a templated “Fuck you?”Of course it does not help when owners themselves validate bad service but Mr Ken, I’m neither mad nor upset about your reply. I’d just like a glass of whatever you were drinking.
4 THE PROPRIETOR REPLIES
Don Quijote Spanish Restaurant shared Arun Ratnaa‘s photo.
7 hours agoPeople like to react to sensational tit bits… without actually knowing the facts… You posted what you wanted everyone to see and hear, without the full facts and I wonder how you manage to call yourself a professional of any industry, whether F&B or other..
Here’s the parts you left out.. That my staff in question was at no point rude to you and in fact apologized several times that we were not able to accommodate you, but for whatever reasons you had, maybe showing off to friend, you decided to get abusive instead and even your email was racist, pointing out a Filipino staff with bad service, where because her command of the English language isn’t as high as yours, and maybe could have explained things better, but instead you flew the coop and then followed up with a scathing email, signing off with your company credentials..?
Was your visit in a personal or corporate capacity? Were you emailing us in your “professional” (I would have to use this word very loosely with you) capacity and complaining as a representative of your company?
I will not engage any further exchange with you, whether be it online and in any other medium so you may continue with your banter about how professional you actually are and what a victim you were when what I have is my now 8th year reputation for having higher-than-most standards of service to stand on.
Bottom line.. If you had written to us in a personal capacity, I would be bestowed every courtesy that is bestowed on ALL our customers.. But because you chose to do so with your corporate details and titles, to me, seeing that you are “a professional in the F&B industry”, to me, you should not go up to someone else’s house and kick the gate because if you do, then you should be prepared to get bitten by the dog. In my opinion your deplorable behavior towards both my staff and us all collectively was bully-like and racist-like which just added to things and I responded accordingly.
Ken Lim
Proprietor
5 AJUN RATNAA REPLIES
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