11 April 2017
UNITED AIRLINES TAKE A BEATING…
#UnitedAirlines CEO Oscar Munoz: “treating our customers and each other with respect and dignity is at the core of who we are.” LOL
#unitedAIRLINES staff at Chicago who ordered d removal also need to be investigated n prosecuted for treating people like cargo
Thought VW dishonesty, and Wells Fargo duplicity was bad? Good for
#UnitedAirlines for stepping into the lead for Most Despicable Corp 2017
Angela B Retweeted Ryan Ruggiero
Angela B added,
Merriam-Webster trolls United for use of “volunteer” in statement after passenger dragged off flight http://hill.cm/UM7c9ZX
Never My President Retweeted Writer Louis Leung
Oscar Munoz and
@UnitedAirlines – APOLOGY NOT ACCEPTED. This is unacceptable.
Never My President added,
UA official apology for overbooking, but NOT for bodily harm! Will NEVER fly w/ them.
Simon Thong Retweeted Reuters Top News
Simon Thong added,
United Airlines (UAL.N) sparked outrage on Monday for the treatment of a passenger who was physically dragged off a plane the airline had overbooked, and one of the security officers involved in the incident was placed on leave pending an investigation.
Videos posted online by other passengers showed a man screaming as officers yanked him from his seat on United Flight 3411 before it departed from Chicago O’Hare International Airport to Louisville, Kentucky, on Sunday.
The man, who appeared to be Asian, was seen being dragged down the aisle on his back by his hands, body limp, bleeding from the mouth, glasses askew and shirt pulled up above his navel. The videos sparked outrage on social media, the second time in less than a month that United was criticized for its treatment of passengers.
The officer, one of several involved in the Sunday night altercation, did not follow protocol, the Chicago Department of Aviation said in a statement, and added that he had been placed on leave pending a review.
“The actions of the aviation security officer are obviously not condoned by the Department,” the statement said.The incident was one of the top-trending topics on Twitter as users took to the website to express their anger toward the airline.
Video of the incident posted to Twitter account @Tyler_Bridges shows three security officers huddling over the seated passenger before dragging him to the floor.
Bridges said the man told United staff that he was a doctor and had to return home to his patients.
The airline said it had asked for volunteers to leave because additional flight crew needed to get to Louisville.
The outcry prompted a statement from Chief Executive Oscar Munoz. “This is an upsetting event to all of us here at United. I apologize for having to re-accommodate these customers.”
Munoz said United was “moving with a sense of urgency” to work with the authorities and conduct its own review of the incident.
Many social media users criticized the apology for not directly addressing the forcible removal of the passenger.
“Apologize for saying you ‘had to’ do this. There were other options and you know it,” user @TessaDare wrote in a series of posts retweeted thousands of times. “Apologize for creating and allowing a corporate culture that says it’s okay to treat passengers with such disregard and disdain.”
In Bridges’ video, a woman asks: “Can’t they rent a car for the pilots and have them drive?” Two uniformed men then reach into the man’s seat and snatch him from his chair.
Fellow passenger Jayse D. Anspach, who goes by @JayseDavid on Twitter, wrote: “No one volunteered (to leave), so @United decided to choose for us. They chose an Asian doctor and his wife.”
“It looked like he was knocked out, because he went limp and quiet,” Anspach wrote, “and they dragged him out of the plane like a rag doll.”
Another video shows the distressed man, still disheveled from the wrangle, returned to the cabin, clinging onto a curtain at the back of the plane and repeating: “Just kill me. Kill me,” and “I have to go home,” as blood streaked down his mouth.
Much of the online uproar surrounded the appropriateness of removing a paying customer in order to accommodate airline staff.
“They bloodied a senior citizen & dragged him off the plane so THEIR OWN STAFF could take his seat,” one Twitter user wrote.
Other social media users questioned whether the man would have been removed as forcefully had he not been Asian.
Dave.Walbridge Retweeted United
this isn’t really an apology. Its corporate PRspeak with no meaning.