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A UTC staff member in Komtar, Penang, refused to renew the passport of a Malaysian woman because she could not speak Malay, despite being a citizen. The woman’s daughter shared her frustration on social media, explaining that her mother had limited Malay language skills due to not attending school. However, the staff member was adamant that speaking Malay was a requirement for passport renewal, dismissing the daughter’s explanation.
The daughter criticised this policy, questioning why language ability should affect passport renewal. She said that when she tried to discuss the issue with the UTC staff, they maintained their position, insisting that the renewal process required proficiency in Malay.
The daughter posted on social media, quoting the staff member: “Your mother can’t speak Malay? She needs to speak Malay to renew her passport because this is Malaysia. If you can’t speak Malay, you can’t renew your passport. You need to meet with an officer tomorrow morning.” The incident has sparked a debate on the
📸: Malay Mail
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weehingthong 