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2. "I would like to clarify that in fulfilling their responsibilities, immigration officers will conduct random checks in various aspects to verify applications.

"However, these checks must be conducted professionally and with courtesy," Ruslin said. pic.twitter.com/UkfW6G4Bte
— BFM News (@NewsBFM) April 24, 2024

4. In a viral Facebook post, the man claimed they went to the UTC on Sunday to renew his parents' passports.

He said the passport renewal for his father went smoothly, but not for his mother after staff told him she could not speak Malay despite being a citizen.
— BFM News (@NewsBFM) April 24, 2024

A UTC staff member in Komtar, Penang, refused to renew the passport of a Malaysian woman because she could not speak Malay, despite being a citizen. The woman’s daughter shared her frustration on social media, explaining that her mother had limited Malay language skills due to not attending school. However, the staff member was adamant that speaking Malay was a requirement for passport renewal, dismissing the daughter’s explanation.

The daughter criticised this policy, questioning why language ability should affect passport renewal. She said that when she tried to discuss the issue with the UTC staff, they maintained their position, insisting that the renewal process required proficiency in Malay.

The daughter posted on social media, quoting the staff member: “Your mother can’t speak Malay? She needs to speak Malay to renew her passport because this is Malaysia. If you can’t speak Malay, you can’t renew your passport. You need to meet with an officer tomorrow morning.” The incident has sparked a debate on the

📸: Malay Mail

Your staff creating their own rules and refusing renewal of passport. Shouldn't they be subjected to disciplinary actions?
— kita mati dalam derhaka (@BiawakHunter) April 24, 2024

Immigration DG: Cannot reject passport renewal based on BM fluency https://t.co/JaaGxy2ES7
— malaysiakini.com (@malaysiakini) April 24, 2024

Is this a new requirement? If so since when?

"Kena Cakap BM!" Elderly M'sian Denied Passport Renewal At UTC For Inability To Speak Malay, Forced To Count Numbers In BM To Prove Efficiency https://t.co/lQsgXCw5zr
— Feekry🔰🔰🇲🇾🇲🇾 (@Feekry4u) April 22, 2024

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